Back Office Manager

¡Join our team!

We're looking for a strategic, detail-oriented, and operations-driven Back Office Manager to lead and elevate our internal processes of our Commercial Department with precision and purpose.

This role is essential to ensure efficiency, scalability, and alignment between sales, operations, and customer service, supporting the growth of PDPAOLA in the retail jewelry sector.

The Back Office Manager will oversee a team responsible for order management, data accuracy, sales reporting, and coordination with logistics and finance, while also driving process improvements and implementing tools and methodologies that strengthen the commercial structure.

What will your day to day be like?

Strategic & Process Leadership

• Lead and mentor the back office team, fostering a culture of continuous improvement.
• Design, implement, and optimize commercial back-office processes, ensuring scalability and efficiency.
• Oversee and streamline internal processes for maximum efficiency and accuracy.
• Act as a key partner to the Head of Commercial in aligning strategic objectives with operational execution.
• Identify opportunities for process automation, system improvement, and digitalization of workflows.
• Lead, train, and develop the back-office team to ensure high performance and motivation.
• Establish clear KPIs and monitor performance to ensure service excellence and timely deliverables.

Sales & Operations Support

• Oversee the end-to-end management of sales orders (B2B, retail, online partnerships).
• Guarantee the accuracy and integrity of sales data, price lists, and product catalogues.
• Coordinate with logistics to ensure on-time delivery and correct flow of information with clients and internal stakeholders.

Reporting & Analysis

• Generate and analyze sales reports to provide strategic insights to management.
• Collaborate with Finance to ensure alignment in invoicing, credit control, and reporting.

Stakeholder Management

• Act as a bridge between commercial, supply chain, logistics, and finance departments.
• Support key accounts and international partners with accurate information and efficient processes.
• Ensure an excellent service standard to internal and external stakeholders.

Why should you join our team?

• We are a growing international brand where you can develop your professional career and contribute all your potential.

• We define ourselves as non-conformists by nature, we encourage continuous improvement and the contribution of different ideas and opinions. We are looking forward to hearing all your proposals!
• People First is our motto! Every person counts!
• We work as a team and with great passion in everything we do, within a very pleasant environment.
• We are a team that share the same values ​​and common goals.

What do we offer you?

• Dynamic environment in a great company culture.
• Mentorning and Development.
• Flexible schedule.
• Continuous training.
• Corporate discounts to be a Brand Ambassador of PDPAOLA.

How would we like you to be?

Education & Experience

• Bachelor’s degree in Business Administration, Economics, or related fields (MBA or specialization in Operations/Commercial Management is a plus).
• Minimum 5 years of experience in Back Office, Commercial Operations, or Sales Support, ideally in the retail or jewelry/fashion sector.
• Proven track record in process improvement and team leadership.

Skills

• Strong organizational and analytical skills.
• Advanced Excel and experience with ERP/CRM systems (SAP, Oracle, Salesforce, or similar).
• Strategic vision combined with hands-on approach to operations.
• Excellent communication and problem-solving skills.
• Fluent in English and Spanish; French or other European languages are a plus.

Personal Attributes

• Detail-oriented, structured, and proactive.
• Strong leadership skills with the ability to motivate and develop teams.
• Resilient, adaptable to fast-paced environments, and solution-driven.
• Customer-oriented mindset with a focus on continuous improvement.